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                    <li><a href="../difference/">Why We Are Different</a></li>
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            <h1 class="heading">Why We Are Different: Training &amp; Development</h1>
                
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                Why do Harvard, Oxford or MIT exist? Because not all education is created equal.
                <br />
                <br />
                Hence we strive to approach training and development both in a strategic and tactical
                way.
                <br />
                <br />
                Strategic by including training in our people development programs and by continuously
                searching for or developing courses to facilitate the promotion of our key employees
                to the next level.
                <br />
                <br />
                Our tactical trainings are broken down into several sections including generic training,
                application and product/client specific.
                <br />
                <br />
                We care a lot about the content, how it is delivered and how skills are verified.
                It is important that we certify each trainee and calibrate their knowledge against
                a yardstick that is consistent across the entire client project as well as Teledirect
                as an organisation.
                <br />
                <br />
                Our curriculums are standardized across the region and so are our delivery techniques.
                Our training inventory is computerized and integrated into our HR systems for each
                employee.
                <br />
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                Online quizzes are disseminated on a pre-set workflow controlled by the training
                department and our knowledge bases allow us to control the broadcast of daily briefs
                to employees. We monitor who read their daily briefs.
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                        <strong><em>The end result is a uniform training practice and report card on
                            who has been trained on what, how, when and with what learning score.</em></strong>
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